Uh Oh - It's Broken. Will Your Builder Fix That For You?

Keith Sawlor, April 12, 2013

The design of today’s homes is more complex than ever. The various systems used for heating, cooling, and even entertainment do much more than just heat, cool, or provide entertainment. The cabinetry, countertops, appliances, and fixtures are aesthetically appealing as well as functional. When it comes to modern homes, there’s a seemingly endless list of options available to tailor your home to your needs and preferences.

With more complexities, however, come more chances for things to go wrong. It happens—but as a homeowner, what’s most concerning to you is how it’s going to get fixed. That’s why it’s important to choose a builder that has a proven track record of following up with customers and resolving the problems that occur, rather than washing their hands of the homes they’ve built—and their clients—once the keys have been handed over.

When shopping for a builder, ask how they handle the follow-up process and what they would do if an issue were to come up with the home after the build. The right builder will not only have a thorough follow-up plan, but will go a step further by correcting problems in a timely manner and looking after urgent issues immediately.  

As a homeowner, that’s not expecting too much. A reputable builder should strive to meet and exceed your expectations at every opportunity.

Keith Sawlor

Keith Sawlor is the second generation Owner of Sawlor Built Homes. With more than 35 years experience building custom homes in Nova Scotia, Keith has built a team that mirrors his professional knowledge and values.

Keith is a Certified Residential Builder who is also certified with many leading industry organizations. He is a Passive House Institute US (PHIUS) Certified Builder, a Net Zero Energy (NZE) Certified Builder, a Natural Resources Canada (NRCan) R-2000 Certified Builder, and a Certified Aging in Place Specialist (CAPS).

Keith is a Past Board Member of the Atlantic Home Warranty Program as well as the Canadian Home Builders' Association Nova Scotia. He is involved in many other industry programs and associations, such as the Canadian Home Builders’ Association National and Better Business Bureau.