How Do You Know if a Builder is Committed to Their Clients?

Keith Sawlor, August 1, 2013 | Posted in Research; Tagged Builders, Awards, Testimonials

One of the best ways to select a builder is by listening to what past and current clients have to say in the form of referrals.

Client Testimonials offer great assurance that your builder is reputable and is committed to completing the job. Your potential builder should have client testimonials available to you as well as offering to set up a meeting with past clients to discuss their building experience.

Another great indicator of a good builder is “Customer Choice” based industry awards. The Atlantic Home Warranty program has a Customer Choice award which is based entirely on a survey of 26 questions that ask about the homeowners experience with their builder and the homeowner’s judgment of the builder in regard to service, courtesy, knowledge, accuracy and responsiveness by sales, office, construction and service staff. Overall judgment is (we think) well measured as well by asking if the homeowner would build another home or recommend the builder to family and friends.

Ask your potential builders about Customer Choice Awards and their past client testimonials. When you find a Builder with many positive testimonials that enthusiastically recommend them, you’ve found the correct Builder for you!

Keith Sawlor

Keith Sawlor is the second generation Owner of Sawlor Built Homes. With more than 35 years experience building custom homes in Nova Scotia, Keith has built a team that mirrors his professional knowledge and values.

Keith is a Certified Residential Builder who is also certified with many leading industry organizations. He is a Passive House Institute US (PHIUS) Certified Builder, a Net Zero Energy (NZE) Certified Builder, a Natural Resources Canada (NRCan) R-2000 Certified Builder, and a Certified Aging in Place Specialist (CAPS).

Keith is a Board Member of the Atlantic Home Warranty Program as well as the Canadian Home Builders' Association Nova Scotia. He is involved in many other industry programs and associations, such as the Canadian Home Builders’ Association National, Safety Services Nova Scotia and Better Business Bureau.