And the Award Goes To...You the Customer!

Posted by Keith Sawlor on 23 April 2012 | 0 Comments

Tags: Awards, Customers, Buying Process

While careful attention to every aspect of the build is a must for your new home, let’s face it, that new home is about more than the sum of all the craftsmanship and quality materials and components that go into it. You know that a living space that truly matches your family and lifestyle means so much.  Everyone in our industry builds homes, but when I think about it, satisfied, happy new custom home owners are actually the real “product” of our work. What that really means for you, plays itself out over the many happy years spent in “your” living space. Listening to our many satisfied, happy clients over the years tells me if you want your custom home to really deliver on that promise, it’s all about the relationship and experience when we create that space together.  (Click “Sawlor Experience” for more on this.)    

 I’ve written previously in several articles in our blog that the very best way to select a Builder is by listening to what past and current clients have to say, in the form of referrals. That is also why we make client testimonials available to you on our website. Of course, there are other cues you can use in making a builder choice.

 Keeping with the theme of focusing on what actual custom home buyers are saying, you might consider “Customer Choice” based Industry Awards. The Atlantic Home Warranty program has a Customer Choice award which is based entirely on a survey of 26 questions that ask about the homeowners experience with their builder and the homeowner’s judgment of the builder in regard to service, courtesy, knowledge, accuracy and responsiveness by sales, office, construction and service staff. Overall judgment is (we think) well measured as well by asking if the homeowner would build another home or recommend the builder to family and friends.

While all our many awards make us feel great about the our hard work our team pours into making happy, satisfied new custom homeowners, we think none of them can compare, or give you better reassurance, than our five Customer Choice Award. 

If you have any questions about custom homebuilding feel free to ask!